Summary
The city hired Matrix Consulting to figure out why getting a building permit in Jonesboro is slow and confusing. The findings: four people across three departments handle intake, there are no published review timelines, fees haven't been updated since 2017, and two software systems don't integrate. The fixes — a permit center, a Development Services Department, better software use — could speed things up for homeowners and builders alike.
At a glance
- Total mentions
- 1
- Last 30 days
- 0
Last discussed May 19, 2026.
Impact analysis
Most changes cost little; a new commercial plans reviewer hire is the biggest near-term expense, and software integration could be a future capital cost.
Homeowners, builders, and businesses seeking permits, plus city staff who get clearer expectations.
Mentions & discussions (1)
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